Responsible Gaming at 99ld

1. Our Commitment to Responsible Gaming

At 99ld, we take responsible gaming seriously. Gambling is a form of adult entertainment — it should be enjoyable, recreational, and affordable. We recognise that for a small number of players, gambling can become problematic, and we have a responsibility to provide tools and resources that help our users maintain healthy habits and recognise early warning signs before things escalate.

99ld is committed to maintaining a safe, fair, and transparent platform for all users in Bangladesh. We actively monitor gaming behaviour, enforce age restrictions, and offer a suite of player-protection tools designed to keep gambling enjoyable and within healthy limits. Every player who uses 99ld deserves a platform that cares about their wellbeing — not just their wagers.

2. Responsible Gaming Tools

99ld provides the following player-protection tools, available through your account settings or by contacting our support team. We encourage all players to explore these options proactively — not only when a problem has already developed:

3. Age Verification and the 21+ Rule

99ld operates exclusively for adults aged 21 and above. This is a strict and non-negotiable requirement. All new registrations are subject to age verification. Users who cannot provide satisfactory proof of age will have their accounts suspended and any deposited funds returned. There are no exceptions to this policy.

If you are a parent or guardian, please ensure that minors in your household cannot access your 99ld account. We recommend keeping your login credentials private, enabling screen-lock on shared devices, and using parental control software if children use the same device. If you believe a minor has been using your account, contact our support team immediately.

4. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. It does not always look like a dramatic crisis — it often develops gradually. Being able to identify early warning signs in yourself or someone close to you is the first step toward getting help. Common signs include:

• Spending more money or time gambling than you originally planned, and feeling unable to stop even when you want to.
• Borrowing money, selling possessions, or using funds set aside for rent, bills, or food to finance your gambling.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to larger losses.
• Lying to family members or friends about how much time or money you spend gambling, or feeling defensive when the subject is raised.
• Neglecting work, studies, family responsibilities, or personal health because of gambling activity.
• Feeling anxious, irritable, or restless when you are not gambling, or using gambling as a way to escape stress, depression, or personal problems.
• Making repeated unsuccessful attempts to reduce or stop gambling, or feeling a persistent urge to gamble even after long periods of not playing.

If you recognise any of these signs in yourself, please do not wait. Use the self-exclusion or time-out tools available in your account settings, or reach out to our support team at [email protected]. Seeking help is a sign of strength, not weakness.

5. Self-Exclusion in Detail

Self-exclusion is a formal agreement between you and 99ld that prevents you from accessing the Platform for a defined period or permanently. It is the strongest player-protection measure we offer and is recommended for anyone who feels their gambling is no longer under their control.

To request self-exclusion, email [email protected] with your registered username and the desired exclusion duration. Alternatively, use the self-exclusion option in your account settings. Available self-exclusion periods are:

• 30 days — suitable for a short-term break to reassess your relationship with gambling.
• 90 or 180 days — a medium-term break recommended for players noticing escalating patterns.
• Permanent exclusion — closes your account indefinitely. You may apply for reinstatement after a minimum of five years, subject to assessment by the 99ld support team.

Once self-exclusion is active, it cannot be reversed before the end of the chosen period — not even at your own request. This deliberate feature ensures that an impulsive decision to resume gambling cannot override the protection you put in place.

6. Protecting Minors

Protecting young people from the potential harms of gambling is one of 99ld's highest priorities. Our Platform is designed, marketed, and operated exclusively for adults. We use age verification procedures at registration and reserve the right to request additional identity documentation at any time if we have reason to believe a user may be under 21.

If you share a device with children or teenagers, we recommend using your device's screen-lock feature, logging out of your 99ld account after each session, and never saving your password to the browser's auto-fill. If you discover that a minor has created an account or accessed your account, please notify us immediately at [email protected]. The account will be suspended and all deposited funds will be returned.

7. Tips for Staying in Control

Even if you do not currently have a problem with gambling, adopting healthy habits from the start will help keep your experience enjoyable. Here are some practical tips that 99ld recommends to all players:

• Set a fixed entertainment budget for gambling each month — an amount you are genuinely comfortable losing — and treat it as a leisure expense, not an investment.
• Never gamble when you are tired, stressed, anxious, or under the influence of alcohol or other substances. Your judgement is impaired in these states, and you are more likely to make impulsive decisions.
• Take regular breaks during a gaming session. Step away, stretch, drink water, and return only if you still genuinely want to play — not because you feel obliged to recoup losses.
• Balance gambling with other hobbies and social activities. If gambling is becoming your primary source of entertainment or social connection, that is a sign to reassess.
• Keep a record of your deposits and withdrawals. Being aware of the actual money you spend on gambling — rather than just thinking about wins — gives you a clearer picture of the real cost of your entertainment.

8. Getting Help — Contact 99ld Support

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out. You do not need to have reached a crisis point to ask for help. Early intervention leads to better outcomes.

99ld also encourages users who need broader support to seek assistance from professional counselling services and charitable organisations that specialise in problem gambling recovery. Taking that first step — however small — is always worth it.